Official KUCCP contact information for 2026. Phone numbers, email addresses, WhatsApp, social media, and the physical office location. Also known as KUCCPS — Kenya Universities and Colleges Central Placement Service. Get help with login problems, application issues, M-Pesa payment disputes, or any placement questions you have.
KUCCP Contacts 2026
Also known as KUCCPS — Kenya Universities and Colleges Central Placement Service
Get in touch with KUCCPS through phone, email, WhatsApp, or by visiting their offices in Nairobi. All contact details are official and verified from kuccps.net.
Phone Numbers
020 5137400
0723 954 538
0734 879 662
info@kuccps.ac.ke
ict@kuccps.ac.ke
0723 954 538
Send text only
No voice calls
Social Media
Twitter/X: @KUCCPS_Official
Facebook: KUCCPS Official
Office Location & Hours
Physical Address
ACK Garden House
1st Ngong Avenue
Community Area, Nairobi
Landmarks: Opposite Nairobi Baptist Church, near Bishops Gate. The building is along Ngong Road, approximately 2 km from Kenyatta National Hospital.
Office Hours
During application and placement result periods, the office may extend hours or open on Saturdays. Check KUCCPS social media for announcements.
Department Contacts — Who to Contact for What
| Department | Contact For | |
|---|---|---|
| Placement Services | Course selection help, placement status, transfer requests, institution queries | info@kuccps.ac.ke |
| ICT Support | Login problems, password reset, portal errors (503/504), profile issues | ict@kuccps.ac.ke |
| Finance | M-Pesa payment issues, duplicate payments, refund requests, fee inquiries | finance@kuccps.ac.ke |
| Public Communications | Media inquiries, official statements, social media, press releases | communications@kuccps.ac.ke |
Common Issues & Who to Contact
Cannot log in to portal
ICT Support — ict@kuccps.ac.ke or call 020 5137400
Have your KCSE index number ready
M-Pesa payment not reflecting
Finance — finance@kuccps.ac.ke
Keep your M-Pesa confirmation SMS
Wrong course / institution placed
Placement Services — info@kuccps.ac.ke
Request transfer during the transfer window
Portal showing error 503/504
ICT Support or try off-peak hours
Usually resolves within hours — do not keep refreshing
Need course selection advice
Placement Services or career counselor
KUCCPS does not recommend specific courses
Lost admission letter
Log in to portal to re-download. If issue persists, contact the institution directly
KUCCPS does not re-issue admission letters
Account locked / hacked
ICT Support immediately
Provide ID and KCSE index number for verification
Media or press inquiry
Public Communications — communications@kuccps.ac.ke
Include your media house and deadline
Need Portal Help?
Before contacting KUCCPS, check our portal guide for solutions to common login and application problems. Most issues can be solved without calling.